RapiFone:
A pay as you go plan, in which you are able to place international and domestic calls without entering a PIN and you can recharge the account online or via phone whenever need be. You can register as many ANI’s as you need.


RapiFone + Country Max:
An unlimited* calls plan that will allow you to place calls to different destinations, depending on the plan that you select, without entering a PIN. You will be charged a monthly recurring charge for your unlimited calls and you can recharge your account online or via phone to call other destinations whenever need be. You can register up to 2 ANIs to your account.

Today we offer plans specifically to: Argentina, Chile, Colombia, Israel, Mexico, Peru, Venezuela, and USA. We also offer plans to several Latin American cities and European cities. Plans do not include mobile calls and are designed for residential usage only (up to 2,000 minutes/months).

RapiFone + Country Max 4,000:
A commercial unlimited* calls plan that will allow you to place calls to different destinations, depending on the plan that you select, without entering a PIN. You will be charged a monthly recurring charge for your unlimited calls and you can recharge your account online or via phone to call other destinations whenever need be. You can register up to 2 ANIs to your account.

Today we offer plans specifically to: Argentina, Chile, Colombia, Israel, Mexico, Peru, Venezuela, and USA. We also offer plans to several Latin American cities and European cities. Plans do not include mobile calls and are designed for commercial usage only (up to 4,000 minutes/months).

RapiFone Colombia + another Country:
An unlimited* calls plan similar to RapiFone + Country, that will allow you to place calls to BOTH Colombia and another destination of your choice (listed below), without entering a PIN. You will be charged a monthly recurring charge for your unlimited calls and you can recharge your account online or via phone to call other destinations whenever need be. You can register up to 2 ANIs to your account.

Today we offer plans specifically to: Colombia and either Argentina, Mexico, Peru, or Venezuela. Plans do not include mobile calls and are designed for residential usage only (up to 2,000 minutes/months).

RapiFone + Central American Country:
A pay as you go plan, in which you can call Central America and Ecuador at convenient prices and you can recharge the account online or via phone whenever need be. You can register as many ANI’s as you need.

Today we offer plans to: Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, and Panama.

FAQ:

Do you offer any promotions for this product?
Yes! You can review our promotions by visiting here.

What are the special features offered with RapiFone products?
Depending on weather you have a monthly plan or a pay as you go plan (PAYG), the following features are:

• Calling Options- Play & Balance (PAYG only)
If you choose the "Play Time Available" option, RapiFone will calculate the amount of time available on your RapiFone account based on the destination dialed, and play a brief message with this information prior to connecting your call.
If you choose the "Play Balance" option, RapiFone will play a brief message with the available funds remaining on your account.

• One Step Dialing (PAYG) - RapiFone allows you to enter the phone numbers from which you will make your international and long distance calls from. RapiFone recognizes the number when placing a call and doesn't require you to enter your PIN number.

• Speed Dial- RapiFone Speed Dialing allows you to assign speed dial numbers to the people you call the most. Simply assign a 2-digit number and RapiFone will dial all of those digits for you! The 2 digit number should be entered after the access number, followed by the pund key "#".

• NEW FREE FEATURE! LOCAL ID NUMBER - A 4 digit code identification number that serves as a local extension, which will enable you to receive calls to your telephone number within the U.S. All you have to do is provide them with the Local ID Number, and when they dial their local access number (cities included below), all they have to do is dial the extension, and press the pound key.
Cities included:

- Argentina Toll free access number 822-406-2001
- Sao Paulo, Brazil access number {55}-(11)-16-32-149
- Cali, Colombia access number {57}-(2)688-1599
- Medellin, Colombia access number {57}-(4)356-9799
- DF, Mexico access number {52}-(55)501-71-149
- Guadalajara, Mexico access number {52}-(33)108-60-449
- Monterrey, Mexico access number {52}-(81)384-90-459

Where can I activate the features offered by RapiFone?
You can activate and personalize some of the above features by logging in to MY ACCOUNT.

What is “unlimited* calls” in RapiFone™ Plans?
The RapiFone™ UNLIMITED* CALLS Plans, is for typical domestic residential voice usage only (2,000 minutes per month). If usage for this plan is not consistent with typical Residential Customer usage, at the company's sole discretion, the company may offer customer an alternative plan or suspend, restrict, or cancel customer's service without prior notice.

The RapiFone™ UNLIMITED* CALLS Plans (RapiFone Business), is for typical commercial residential voice usage only (4,000 minutes per month). If usage for this plan is not consistent with typical Commercial Customer usage, at the company's sole discretion, the company may offer customer an alternative plan or suspend, restrict, or cancel customer's service without prior notice.

How can I get one?
Buy your RapiFone™ today by calling 1-800-941-0728 or signing up via Web here.

How do I recharge it?
Recharge your RapiFone™ account by calling 1-800-766-6160 or via Web here.

We accepted major Credit Cards: Visa, Discovery and MasterCard.

All cards are rounded up to the minute.

What are the recharge values?
The recharge values are:

• $10
• $15
• $20
• $30
• $40
• $50
  

How do I use it?
1. Registering your phone number:
Register in advance the numbers from where you will be using this service. The system recognizes the number you are calling from and you do not have to dial any PIN. You can always register your phone numbers by Phone dialing 1-800-766-6160.

2. Dial the access number that best matches your location:
Free local access numbers are available for most US cities and states and 5 foreign countries. From any other US location, you can also use our Toll free access numbers for an additional 2¢ per minute charge. Review our list of available access numbers here.

How do I know which access numbers are local, and what is the correct way of dialing an access number using a residential phone?
The best way to verify this is to dial your city's access number without the “1” prefix before the area code. If the prompt DOES NOT ask you to dial the "1", it is a local access number.

DO NOT DIAL A LOCAL ACCESS NUMBER WITH A “1” BEFORE THE AREA CODE. THIS MAY INCUR LONG DISTANCE OR TOLL CHARGES FROM YOUR LOCAL PHONE COMPANY.

CrossFone® is not responsible for any long distance charges incurred by the customers while dialing an access number. Customer needs to verify its existing local and long distance plan to guarantee that no long distance charges will be charge to Customer’s account.

3.Dial your destination number following these rules and enjoy the call:
a.For US Domestic calls dial 1+ Area Code + Phone Number
b.For International calls dial 011+ Country Code + Area Code + Phone Number

CrossFone® is not responsible for any international termination charges incurred by the customers. Customer needs to follow-up CrossFone® dialing instructions and avoid any misuse or changes in the process. A “Thank you for Using CrossFone®” message should be heard after dialing any destination. If this message is not heard, Customer needs to hang up the call immediately.


What are correct mobile phone dialing instructions?
Mobile phone users should be aware that when the "SEND" or "TALK" button of a cell phone is pressed, the numbers dialed are sent to the CELLULAR PHONE COMPANY. This will generate very expensive international long distance charges from your mobile phone service.
Once you have dialed our Access Number and reached the IVR, the correct key to press to send your destination number to our system is the pound “#” key. Never press "SEND" or "TALK" once you have reached CrossFone’s IVR system.

CROSSFONE® IS NOT LIABLE FOR ANY AIRTIME, LONG DISTANCE, OR OTHER CHARGES FROM YOUR MOBILE PHONE SERVICE PROVIDER DUE TO INCORRECT DIALING PROCEDURES.

Where can I use it?
The service can be accessed from the US, Argentina, Canada, Colombia, and Mexico. Rates listed will be based on the Local Access Numbers. Access Numbers

What can I check via CrossFone’s Website?
From My Account you can access the following information:
• Check all your call history
• Check the Balance in your account (Pay as you go plans only)
• Update your personal information
• Recharge your account
• Set-up automatic recharges to your account when a threshold is reached
• Update the numbers from where you will be using this service. The system recognizes the number you are calling from and you do not have to dial any PIN (only in RapiLite and RapiPlus Plans)

How can I get help?
You can call us at Customer Support at 1-800-766-6160 from any place in the USA. You can reach us from any international destination at 1-786-364-2115. Customer Support is available to you in English and Spanish.

Our Customer service is available from Monday to Sunday from 7:00 AM EST to 12:00 AM EST.
If we are not available, you can always send us a message via e-mail at support@crossfone.com.

Is Sales Tax included in the Price Plan?
Sales Tax of 7% is charged in addition to the Monthly Recurring price for RapiFone™ products, to all customers that signed up after March 1st, 2007.

Sales Tax of 7% was included in Monthly Recurring price for RapiFone products, to all customers that signed before March 1st, 2007.